Complaints Policy
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If Something Isn't Right
We want every drive, patio and path to be something you're proud of. If you're not happy with any part of our service, please let us know so we can try to fix it.
How to Contact Us
Call 01908 023949 or email [email protected]. Tell us your name, the address of the job, what the problem is and what you'd like to happen.
Our Process
- We'll confirm we've received your complaint within two working days.
- We'll look into it, and if it helps, we'll come and see the problem in person.
- We'll give you a full written response within 14 days, or let you know if we need longer and why.
Taking It Further
If we can't resolve things between us, Citizens Advice can explain your rights as a consumer, and your local Trading Standards service can investigate concerns about a business. If the contractor belongs to a trade body or guarantee scheme, we'll pass on its complaints process too.